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Terms & Conditions

Last Updated: 26th January 2024

1. Acceptance of Terms

These Terms and Conditions govern the sale of commercial cleaning equipment and related products (hereinafter referred to as “Products”) by KIC Machines Ltd. (hereinafter referred to as “KIC Machines,” “we,” or “us”) to you (hereinafter referred to as “Customer” or “you”). By placing an order with KIC Machines, you agree to be bound by these Terms and Conditions.

2. Orders and Pricing

2.1. All orders are subject to acceptance by KIC Machines. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in product information, or pricing errors.

2.2. Prices are subject to change without notice. The prices displayed on the website at the time of order placement are the applicable prices.

3. Payment

3.1. Payment must be made in full at the time of order placement. We accept payment by Visa, Mastercard, Amex.

3.2. All transactions are processed securely, and your payment information will be treated in accordance with our Privacy Policy.

4. Shipping and Handling

4.1. Due to the varying sizes of machines we sell, shipping fees may vary, and we currently only deliver to mainland UK on many products.

4.2. Important: Couriers require a delivery address, including home addresses, at which there is someone available between 9.00 am and 5.00 pm, Monday to Friday. Deliveries outside these hours (e.g., evenings) could incur an extra charge.

4.3. Smaller items will be delivered by Royal Mail at a service of your choosing. Phone 0800 689 1439 or e-mail for details of these charges. We do not offer a Saturday delivery service.

5. Delivery Schedule

5.1. Orders received before mid-day Monday through Friday will be dispatched on a 2-3 day delivery unless otherwise stated (not incl Saturday, Sunday, or Public Holidays), on the UK Mainland. Highlands and Islands and other European destinations normally take 4-5 days.

5.2. Delivery period for International orders will be advised along with charges upon request. Delivery must be permitted between 9.00 am and 5.00 pm on weekdays or as per any special arrangement agreed by KIC Machines.

5.3. Important Note about 2-3 Day Delivery Service: All goods are sent by reliable, well-established carriers, on a 2-3 day service contract (except where otherwise stated). However, even the best service is only 95% efficient, so very occasionally our carrier may fail to fulfill this promise due to circumstances beyond their control (e.g., weather, traffic delays, accidents, mechanical or logistical problems).

5.4. Although both our carriers and KIC Machines will do everything we can to avoid any delay, KIC Machines or our carriers cannot be held liable for any loss, consequential loss, or inconvenience incurred as a result of goods not being delivered on time.

6. Back Orders

6.1. With over 95% of products, accessories, and parts in stock at any one time, back orders rarely occur. However, if any item is not in stock, we will back order for you and send them to you as soon as possible. Any out-of-stock situation is normally rectified within a few days.

7. Tax Charges

7.1. For orders made from the UK or the European Union, 20% VAT is added to the prices shown. Orders to other countries are VAT free, and you should click the exempt button to reduce VAT to zero. In some cases, we will require your VAT number.

8. Credit Card Security

8.1. We have no documented cases of credit/debit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using online trading standard encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

9. Guarantee

9.1. We try to guarantee your complete satisfaction. Everything we sell carries a minimum of a 12-month manufacturer’s warranty; however, some manufacturers provide cover for anything up to 5 years. For warranties greater than 12 months, the period is shown alongside the product description. All warranties are in addition to your statutory rights. Warranties are provided by the manufacturers of the products we sell and are on a return-to-factory basis. They cover parts and do not include call-outs and on-site labor costs on customer premises, which are chargeable. For further details, please contact us.

10. Contacting Us

10.1. If you need to reach us, please email us at ; alternatively, you can call on 0800 689 1439.

11. Klarna

11.1. KIC Machines Ltd. offers Klarna as a payment option for eligible orders. By selecting Klarna as your payment method, you agree to Klarna’s terms and conditions, which can be found on their website.

11.2. Klarna may perform a credit check as part of the payment process. By choosing Klarna, you consent to Klarna’s credit assessment.

11.3. If you choose to use Klarna for payment, any issues related to the payment process, refunds, or disputes should be directed to Klarna as outlined in their terms.

11.4. KIC Machines is not responsible for any decisions made by Klarna, including but not limited to credit approvals, payment authorizations, or transaction declines.

11.5. KIC Machines reserves the right to remove Klarna as a payment option or modify its availability at any time without prior notice.

12. Changes to Terms and Conditions

12.1. KIC Machines reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice.

13. Contact Information

13.1. If you have any questions about these Terms and Conditions, please contact us at or call on 0800 689 1439.