Shipping and Handling
Due to the varying sizes of machines we sell – Shipping fees may vary and we currently only deliver to mainland UK on many products.
**Important** Couriers require a delivery address, (including home addresses) at which there is someone available between 9.00am and 5.00pm, Monday to Friday. Deliveries outside these hours (ie. evenings) could incur an extra charge.
Smaller items will be delivered by Royal Mail at a service of your choosing. Phone 0800 689 1439 or e-mail firstname.lastname@example.org for details of these charges. We do not offer a Saturday delivery service.
Orders received before mid-day Monday through Friday will be dispatched on a 2-3 day delivery unless otherwise stated (not incl Saturday, Sunday or Public Holidays), on the UK Mainland. Highlands and Islands and other European destinations normally takes 4-5 days. Delivery period for International orders will be advised along with charges upon request. Delivery must be permitted between 9.00 am and 5.00 pm on weekdays or as per any special arrangement agreed by KIC Machines.
**Important Note about 2-3 Day Delivery Service**
All goods are sent by reliable, well established carriers, on a 2-3 day service contract (except where otherwise stated). However, even the best service is only 95% efficient so very occasionally our carrier may fail to fulfil this promise due to circumstances beyond their control (I.e. weather, traffic delays, accidents, mechanical or logistical problems).
Although both our carriers and KIC Machines will do everything we can to avoid any delay, KIC Machines or our carriers cannot be held liable for any loss, consequential loss or inconvenience incurred as a result of goods not being delivered on time.
With over 95% of products, accessories and parts in stock at any one time, back orders rarely occur. However, if any item is not in stock, we will back order for you and send them to you as soon as possible. Any out of stock situation is normally rectified within a few days.
For orders made from the UK or the European Union, 20% VAT is added to the prices shown. Orders to other countries are VAT free and you should click the exempt button to reduce VAT to zero. In some cases we will require your vat number.
Credit Card Security
We have no documented cases of credit/debit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using online trading standard encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We try to guarantee your complete satisfaction. Everything we sell carries a minimum of 12 months manufacturer’s warranty, however some manufacturer’s provide cover for anything up to 5 years. For warranties greater than 12 months the period is shown alongside the product description. All warranties are in addition to your statutory rights. Warranties are provided by the manufacturers of the products we sell and are on a return to factory basis. They cover parts and do not include call outs and on-site labour costs on customers premises which are chargeable. For further details please contact us.
If you need to reach us, please email us at email@example.com alternatively, you can call on 0800 689 1439 or 07984 207 060
KIC Machines Ltd, 21 Crusader Way, Watford, Hertfordshire, United Kingdom, WD18 6GW Company number: 10393104
“You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from KIC Machines Ltd or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out.
We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you. Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads. The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history. Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below. You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through by e-mail, or by phone on 0800 689 1439
There is a substantial amount of information given about each product including specifications and dimensions etc. The purpose of this is to avoid any unnecessary surprises or disappointment when you receive the goods and therefore avoid returns for no good reason. We discourage a try it and buy it policy preferring instead that you seek our advice before making your purchase. The savings from this policy are passed on to you in our prices. All goods are insured to the point of delivery. If goods arrive damaged you must notify us within 24 hours of receipt. Please note – Although we do our utmost to ensure both pictures and text on our website are a true representation of the product, both KIC Machines and their suppliers reserve the right to amend these details without notice and substitute a new equivalent replacement product where an older version has been discontinued.
Business customers – Returned goods will only be accepted at our discretion for reasons, other than faulty, on condition they are unused and in their original packaging. It is the customer’s responsibility to return the goods at their own expense. We reserve the right to apply a 25% re-stocking charge (£35 + vat minimum). This charge also applies to products which are still on-build at the factory especially for that customer. Business customers cancellation charges. If you place an order with us using a credit or debit card and you decide to cancel after we have already processed the order then we reserve the right to deduct 5% to cover the cost of administration.
Domestic customers – Right to cancel. You have a cooling off period of 14 days after the date on which you have received the goods to cancel the contract, return the goods at your cost and receive a full refund of the purchase price including the original shipping charges to you. If you wish us to arrange to have the goods uplifted then we reserve the right to deduct the carriers collection charge from any refund. This refund will be made within 14 days unless we have agreed otherwise with you. During the cooling off period any cancellation must be given by written notice by either party. Goods must be returned complete, undamaged with all accessories and instructions and in the original packaging in reasonable condition. The right to cancel this contract will not apply in respect of personalised goods or goods made to your specification Faulty or damaged goods will be collected and replaced free of charge. Refund is conditional on there being no breach of the customer’s statutory duty to take reasonable care of the goods and no more than 14 days from date of purchase.
Purchase of Goods
All orders made by you through www.wembleymusiccentre.com are subject to acceptance by us. Wembley Music Centre Ltd. Reserves the right to cancel any order for any reason. In the circumstance we refuse your order, we cannot be held liable to any party.
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Order acceptance and the completion of the contract between you the customer and Wembley Music Centre Ltd. will take place when we dispatch your order, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in this document.
All products that you order through this website remain the property of Wembley Music Centre Ltd. until we have received payment in full from you for those products.
If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
If we do not accept or cannot fulfil an order, a full refund will be processed as soon as reasonably possible.
Delivery of Goods
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
If all the items are in stock and an order is received before 13:30pm we will generally dispatch goods the same day. Please note that dispatch is also subject to payment authorisation being received from your credit card company and if authorisation is not received before 13:30pm on the day the order is placed, we cannot guarantee dispatch the same day.
Our larger machines require special couriers and may require additional planning for delivery to be organised and arranged. We will contact you in order to make suitable arrangements with yourself.
‘Next day’ delivery means packages can be delivered up until 6pm the next working day after the goods leave our warehouse. Normal delivery times do not include weekends, so an order received on Friday will not be delivered on Saturday.
KIC Machines Ltd. reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or over the phone communication.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation.
In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new delivery date, or provide you with the option of an alternate date. KIC Machines Ltd. will not be liable to any party for items delivered outside the specified delivery estimates.
Delivery to an alternative Address
KIC Machines reserves the right to deliver only to the cardholder’s billing address – this is for security reasons and fraud prevention.
Pricing, images and Descriptions
All prices are in £ sterling (GBP) exclusive of VAT and exclusive of delivery.
All of our prices, descriptions and shipping charges are reviewed regularly and we endeavor to ensure that the prices and the information provided on our website are correct at all times.
In the event of an error in the information provided by our website, KIC Machines Ltd. will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, Wembley Music Centre Ltd will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.
Product images are for illustrative purposes only, KIC Machines Ltd. cannot be held responsible for differences in the manufacturer’s imagery and the actual product.
The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. KIC Machines reserves the right to cancel an order at any point prior to despatch. In such an occurance, any funds will be refunded in full and customers will be notified by email or telephone of the cancellation.